Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beautyglowbasket@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beautyglowbasket@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at beautyglowbasket@gmail.com.
📄 Refund & Return Policy — Beautyglowbasket
Refund Policy
At Beautyglowbasket, your satisfaction is our priority. Please read our refund and return policy carefully.
Eligibility for Refunds We accept refund requests within 7 days of delivery for the following reasons:
- Item received is damaged or defective
- Wrong item was delivered
- Item was not received
How to Request a Refund To initiate a refund, please email us at beautyglowbasket@gmail.com within 7 days of receiving your order with:
- Your order number
- A clear photo of the item and packaging
- A brief description of the issue
We will respond within 2–3 business days.
No Return Required For damaged, defective, or wrong items, you do not need to return the product. We will offer a full refund or free replacement after reviewing your photos.
Non-Refundable Items
- Opened or used skincare products (for hygiene reasons)
- Items returned without prior approval
- Orders where delivery was refused by the customer
Refund Processing Approved refunds will be processed within 5–7 business days to your original payment method.
Late or Missing Refunds If you haven't received your refund after 7 business days, please contact us at beautyglowbasket@gmail.com.